Shipping Policy

Order processing: Please allow up to 3 days to process your order. Expect an email within 3 days to let you know your order is on the way! 

Flat rate shipping: Orders are generally shipped within 3 to 5 days using a local shipping provider and shipping cost is calculated at the checkout.

Returns
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return label.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@sl2group.com. We will then send you instructions.

If your return is accepted, we’ll send you a return shipping label or you can choose to use your own carrier, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@sl2group.com.

Damages and Issues

In the event that your order arrives damaged in any way, please email us as soon as possible at info@sl2group.com.com with your order number and a photo of the item’s condition.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 - day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@sl2group.com.