FAQ
What is your return policy?
We offer a 30-day return policy for all products. If you're not satisfied with your purchase, simply return it in its original condition for a full refund.
How do I request a refund?
To request a refund, please contact our customer service team at info@limmys.com with your order number and reason for the return. We will guide you through the process.
How long does it take to process my refund?
Once we receive the returned product, refunds are processed within 5-7 business days. You will be notified once the refund has been issued.
How long does shipping take?
Standard shipping usually takes 3-5 business days. You can also select expedited shipping at checkout for faster delivery.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping times and costs will vary depending on your location, which you can check at checkout.
Can I track my order?
Absolutely! Once your order has shipped, you will receive a tracking number via email to monitor its progress.
What are the shipping costs?
Shipping costs vary depending on your location and the shipping option you choose. You’ll see the final shipping price during checkout.
Can I modify my order after placing it?
Once an order is placed, it’s processed quickly. Please contact us immediately if you need to make changes, and we’ll do our best to accommodate your request.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, AMEX), PayPal, and other secure payment methods displayed at checkout.
How can I use a discount code?
During checkout, you will see an option to enter your discount code. Simply type the code and click "Apply" to see the discount reflected in your total.
What materials are used in Limmys products?
We use only premium-grade, non-toxic materials that are safe for children and water use. Our products are made with high-quality fabrics and foams designed specifically for aquatic environments, ensuring durability and comfort.
Are Limmys products safety certified?
Yes, all Limmys products meet and exceed international safety standards and hold relevant safety certifications for swimming equipment. We partner with independent testing laboratories to ensure consistent quality and safety.
What safety features do Limmys products include?
Our products incorporate multiple safety features such as secure buckles, adjustable straps for proper fit, high-visibility colors, and buoyancy materials strategically placed for optimal support. Each product is designed with both safety and comfort in mind.
How do I find the right size?
Each product page includes detailed sizing guidelines and fitting instructions. You'll find helpful images with child models for easy reference, and for our swim vests, we also provide instructional videos to ensure the perfect fit.
What age groups are your products designed for?
Our products cater to different age ranges. Visit each product page to find specific age and size recommendations for that item. Each product listing clearly indicates its recommended age range and any relevant measurements.
How do I ensure proper fit of Limmys products?
Proper fit is crucial for safety and comfort. Check the detailed fitting guide on each product page, which includes specific measurements and instructions. For swim vests, we provide comprehensive video guides demonstrating the correct fit and adjustment process.
How do I care for my Limmys products?
Each product page includes specific care instructions to ensure longevity of your items. For convenience and proper storage, we provide purpose-designed packaging: reusable cases for swim caps, protective cases for goggles, and drawstring bags for swim vests.
How should I store Limmys products?
We care about proper storage - that's why each product comes with its own storage solution. Find detailed storage and care instructions on each product page to keep your items in perfect condition.
How can I ensure my Limmys products last longer?
For best product performance and longevity, please follow the specific care and maintenance instructions provided on each product page. Regular inspection is recommended, and with proper care following our guidelines, your Limmys products will serve you well through many swimming adventures.
Does my child need adult supervision while using Limmys products?
Yes, adult supervision is ALWAYS required when children are in or near water, regardless of what safety equipment they're wearing.
Can Limmys products be used with other swim aids?
While our products are designed to be complete solutions, they can be used with complementary swim aids. However, always check compatibility and never stack multiple buoyancy devices.
Where can I find usage instructions?
Each product page includes detailed usage instructions, and for many products, we provide helpful videos and visual guides to ensure proper use and maximum safety.
I’m having trouble logging into my account. What should I do?
If you’re unable to log in, try resetting your password using the "Forgot Password" link. If the problem persists, contact our support team.
How do I create an account?
Creating an account is simple! Click on the "Sign Up" button at the top of our website and follow the prompts to enter your information.
The website isn’t loading properly. What can I do?
Try clearing your browser cache and cookies, or use a different browser. If you’re still experiencing issues, contact our technical support team.
How can I collaborate with Limmys?
We’re always open to partnerships! Contact us at info@limmys.com with your proposal, and we’ll get back to you.
Do you offer wholesale opportunities?
Yes, we offer wholesale options for retailers. Please reach out to us at info@limmys.com for more details.
Do you collaborate with influencers?
Yes, we love working with influencers who share our values. Send us your details at info@limmys.com, and we’ll be in touch.
How can I apply for a brand sponsorship?
We’re always looking for exciting sponsorship opportunities. Send your application to info@limmys.com, and we’ll review your request.
Can Limmys products be featured in media or blogs?
Yes, we welcome media features! For press inquiries, please contact info@limmys.com.
What is your return policy?
We offer a 30-day return policy for all products. If you're not satisfied with your purchase, simply return it in its original condition for a full refund.
How do I request a refund?
To request a refund, please contact our customer service team at info@limmys.com with your order number and reason for the return. We will guide you through the process.
How long does it take to process my refund?
Once we receive the returned product, refunds are processed within 5-7 business days. You will be notified once the refund has been issued.
How long does shipping take?
Standard shipping usually takes 3-5 business days. You can also select expedited shipping at checkout for faster delivery.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping times and costs will vary depending on your location, which you can check at checkout.
Can I track my order?
Absolutely! Once your order has shipped, you will receive a tracking number via email to monitor its progress.
What are the shipping costs?
Shipping costs vary depending on your location and the shipping option you choose. You’ll see the final shipping price during checkout.
Can I modify my order after placing it?
Once an order is placed, it’s processed quickly. Please contact us immediately if you need to make changes, and we’ll do our best to accommodate your request.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, AMEX), PayPal, and other secure payment methods displayed at checkout.
How can I use a discount code?
During checkout, you will see an option to enter your discount code. Simply type the code and click "Apply" to see the discount reflected in your total.
What materials are used in Limmys products?
We use only premium-grade, non-toxic materials that are safe for children and water use. Our products are made with high-quality fabrics and foams designed specifically for aquatic environments, ensuring durability and comfort.
Are Limmys products safety certified?
Yes, all Limmys products meet and exceed international safety standards and hold relevant safety certifications for swimming equipment. We partner with independent testing laboratories to ensure consistent quality and safety.
What safety features do Limmys products include?
Our products incorporate multiple safety features such as secure buckles, adjustable straps for proper fit, high-visibility colors, and buoyancy materials strategically placed for optimal support. Each product is designed with both safety and comfort in mind.
How do I find the right size?
Each product page includes detailed sizing guidelines and fitting instructions. You'll find helpful images with child models for easy reference, and for our swim vests, we also provide instructional videos to ensure the perfect fit.
What age groups are your products designed for?
Our products cater to different age ranges. Visit each product page to find specific age and size recommendations for that item. Each product listing clearly indicates its recommended age range and any relevant measurements.
How do I ensure proper fit of Limmys products?
Proper fit is crucial for safety and comfort. Check the detailed fitting guide on each product page, which includes specific measurements and instructions. For swim vests, we provide comprehensive video guides demonstrating the correct fit and adjustment process.
How do I care for my Limmys products?
Each product page includes specific care instructions to ensure longevity of your items. For convenience and proper storage, we provide purpose-designed packaging: reusable cases for swim caps, protective cases for goggles, and drawstring bags for swim vests.
How should I store Limmys products?
We care about proper storage - that's why each product comes with its own storage solution. Find detailed storage and care instructions on each product page to keep your items in perfect condition.
How can I ensure my Limmys products last longer?
For best product performance and longevity, please follow the specific care and maintenance instructions provided on each product page. Regular inspection is recommended, and with proper care following our guidelines, your Limmys products will serve you well through many swimming adventures.
Does my child need adult supervision while using Limmys products?
Yes, adult supervision is ALWAYS required when children are in or near water, regardless of what safety equipment they're wearing.
Can Limmys products be used with other swim aids?
While our products are designed to be complete solutions, they can be used with complementary swim aids. However, always check compatibility and never stack multiple buoyancy devices.
Where can I find usage instructions?
Each product page includes detailed usage instructions, and for many products, we provide helpful videos and visual guides to ensure proper use and maximum safety.
I’m having trouble logging into my account. What should I do?
If you’re unable to log in, try resetting your password using the "Forgot Password" link. If the problem persists, contact our support team.
How do I create an account?
Creating an account is simple! Click on the "Sign Up" button at the top of our website and follow the prompts to enter your information.
The website isn’t loading properly. What can I do?
Try clearing your browser cache and cookies, or use a different browser. If you’re still experiencing issues, contact our technical support team.
How can I collaborate with Limmys?
We’re always open to partnerships! Contact us at info@limmys.com with your proposal, and we’ll get back to you.
Do you offer wholesale opportunities?
Yes, we offer wholesale options for retailers. Please reach out to us at info@limmys.com for more details.
Do you collaborate with influencers?
Yes, we love working with influencers who share our values. Send us your details at info@limmys.com, and we’ll be in touch.
How can I apply for a brand sponsorship?
We’re always looking for exciting sponsorship opportunities. Send your application to info@limmys.com, and we’ll review your request.
Can Limmys products be featured in media or blogs?
Yes, we welcome media features! For press inquiries, please contact info@limmys.com.
Can't find what you're looking for?
Whether you need help with an order or have other questions, we're here for you. Email us at info@limmys.com and our team will respond as soon as possible.
For order-related questions, please include your order number.
Business Inquiries
For all other inquiries, reach out to us at info@limmys.com.